How to Buy
What are my payment options?
How do I buy online?
How do I buy offline?
Can I pay by telephone?
What are pre-orders?
What is PayPal?
How secure is online ordering?
What are your delivery charges?
How long will orders take to arrive?
Can I pay in different currencies?
Can I order from anywhere in the world?
What is your returns policy?
I run a bookstore - how can I stock your books?
We accept £GBP Sterling cheques for mail orders and we accept online payments through PayPal. This means that you can pay online using the following credit and debit cards: Visa, MasterCard, Discover, Switch, Solo and American Express (but not AmEx Corporate Cards). If you have already set up a PayPal account you can also make payments directly from that account. We also accept a selection of different currencies.
Simply click on the PayPal 'Buy Now' (or 'Pre-Order') button alongside the item you wish to purchase and then follow the on-screen instructions. You will be taken to PayPal's online shopping basket where you will be able to view any other items that you have added to your basket, add or remove items, and alter the quantities of your order. You will then proceed to PayPal's online checkout where you will be asked for your delivery address and credit card details. After your order is complete you will see a confirmation screen and receive a confirmation e-mail from PayPal.
Print out our Mail-Order Form and fill in the details of your order in block capitals. Then send the completed form with a £GBP Sterling cheque (drawn on a British bank) to the Royal Jelly Factory address on the top of the form. Don't forget to include a telephone number or e-mail contact in case there is a problem with your order!
Unfortunately, we cannot currently accept payments over the telephone. However, some of our stockists offer telephone-ordering services - you can find a selection of them on our stockist list.
We sometimes offer the opportunity to order books before they are released. You can place an order for one of these items in the same way as you would anything else - just look for the 'Pre-Order' button in place of the usual 'Buy Now' button. Whenever you see a 'Pre-Order' button alongside an item, you will also find information on its expected publication date. If you place a pre-publication order, we will send your books out to you as soon as we receive them from the printer. Please note that publication dates are subject to change.
PayPal is a company that enables any individual or business with an e-mail address to securely, easily and quickly send and receive payments online. PayPal is owned by the online auction site eBay, it has over 150 million account members worldwide, and handles about $1 billion in transactions every week. We use PayPal because it is secure, simple to use, and cost effective for small organizations like ourselves. Find out more about PayPal at www.paypal.com.
How secure is online ordering?
As soon as you begin the purchasing process on our website, you are taken to PayPal's servers via a secure connection. PayPal uses the industry standard Secure Socket Layer protocol (SSL), just like online banks do, and uses 128-bit encryption - which is the highest level commercially available. All of the ordering and payment processes take place on PayPal's secure servers where your payment can be transferred into our PayPal account - we never get to see your credit card details. To find out more about PayPal's security, visit its Security Center, and in particular its Data Security and Encryption section.
What are your delivery charges?
Total charges for deliveries are £1.00 GBP per item (up to a maximum of £5.00) - no matter where you are in the world. Therefore, if you order three items you will be charged £3.00 for postage and packaging, and if you order five or more items you will be charged £5.00.
If you're ordering online, delivery charges will be automatically calculated by the online shopping basket. If you are using our Mail-Order Form, you'll need to calculate these charges yourself.
How long will orders take to arrive?
After receiving your order, we will normally dispatch your goods first class the next working day. International orders will be sent by airmail.
Please note that due to annual leave, there may be a two-week delay to orders placed during July or August.
Normal delivery times:
- UK: 2-4 days (please allow 7 working days)
- Europe: 4-6 days (please allow 14 working days)
- Rest of World: 6-11 days (please allow 28 working days)
If your order has not arrived after the maximum delivery time, please check here to see if we are currently experiencing any delivery delays. If we are not reporting any delays, contact us with details of your order.
Can I pay in different currencies?
While we price our goods in Great British Pounds Sterling (£GBP), you can pay for them online using various currencies, including the following:
- Great British Pounds Sterling (GBP)
- US Dollars (USD)
- Euros (EUR)
- Japanese Yen (JPY)
- Canadian Dollars (CAD)
- Australian Dollars (AUD)
PayPal will automatically convert our prices to any currency that you choose (as long as it is one of the many currencies accepted by PayPal).
For offline orders using our Mail-Order Form, we can only accept £GBP Sterling cheques drawn on a British bank.
Can I order from anywhere in the world?
Our PayPal online ordering system accepts orders from almost 200 different countries, including the following:
Anguilla, Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, China, Costa Rica, Denmark, Dominican Republic, Ecuador, Finland, France, Germany, Greece, Hong Kong, Iceland, India, Ireland, Israel, Italy, Jamaica, Japan, Luxembourg, Malaysia, Mexico, Monaco, Netherlands, New Zealand, Norway, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Kingdom, United States of America, Uruguay, Venezuela
Customers in countries that aren't served by PayPal can place orders using our Mail-Order Form. However we can only accept £GBP Sterling cheques drawn on a British bank as payment for these orders.
You may return items to us within 14 days of delivery for refund or exchange. You are responsible for paying the postage for returning the items to us. Items will only be accepted for return if they arrive back with us in mint condition accompanied by a copy of your Royal Jelly Factory receipt. Please call us on +44 (0)20 7734 6032 or e-mail us at info@royaljellyfactory.com to arrange a return. You can also cancel an order at any time before shipment - contact us to do so.
In the unlikely event that your order arrives with incorrect or damaged contents, please call +44 (0)20 7734 6032 or e-mail us at info@royaljellyfactory.com immediately. We will ask you to return the order in its original packaging and we will replace the goods for you or refund your order, and also refund the cost of the postage.
I run a bookstore - how can I stock your books?
Retailers from any country who wish to stock our goods should visit our Distribution section.